Useful Information

Consultation

If you would like to commission a bespoke wedding or celebration cake, it would be our pleasure to meet at a time and place to suit you. This service is complimentary and allows us the chance to discuss your requirements and help to collaboratively create the cake of your dreams. To help us guide you, please bring along any pictures of flowers or cakes, swatches of fabric or colour samples, or anything else that might inspire your cake.

To arrange a consultation or for any further information please contact 07841 652080 or email denhamannie@gmail.com

Cake stands

We offer a range of cake stands for hire to suit tiered cakes, cupcakes and mini cakes. These are subject to a deposit which will be refunded upon return.

Fresh Flowers

Fresh flowers are beautiful natural decorations for wedding cakes. If you decide to use fresh flowers for your cake, we recommend that these be supplied by your florist to ensure perfect coordination with your flowers throughout you event. We can liaise with your florist and arrange set up on the day of the event. Alternatively, we have close relationships with local florists and would be happy to arrange fresh flower decoration for you.

Lead Times

We will always do our utmost to accommodate your order, however the perfect cake takes time to design and create and we recommend the following lead times:

4-6 months for Wedding Cakes

1 month for Celebration Cakes

Bookings are taken on a first come, first served basis but in peak season (May to September) it is recommended that you book as early as possible to avoid disappointment.

Payment and Deposits

A 25% non-refundable deposit is required on confirmation of your order. The final balance is payable 28 days prior to your event.

Alterations

If you wish to make any alterations to your cake, we would be happy to accommodate these on the understanding that they may alter the final price of the cake and must be made in writing or by email, 6 weeks prior to the wedding.

Cancellations

If your order is worth under £100 and you wish to cancel your order for any reason, you must notify us by telephone at least 48 hours before the goods are due to be collected or delivered. If your order is over £100 and you wish to cancel your order for any reason, you must notify us by telephone at least one week before your goods are due to be collected or delivered. A refund will only be made to the same bank account with which your order was placed.

Delivery and Collection

Due to the fragility of many of the decorations, it is recommended, especially for tiered cakes, that you allow us the deliver the cake to your venue on the day of your event. This allows for final checks to be made to ensure that your cake is perfectly presented for you. Should you wish to collect your cake, transportation boxes will be provided, however we do not accept any responsibility for the cake once it has left our premises.